Archive for the ‘business architecture management methodology’ Category

Reducing Federal Deficit and Debt Holistically, Without Ambiguity

Thursday, November 8th, 2012

Deficits occur when what you send out exceeds what you take in.  You can reduce a deficit by: 1. sending out less (i.e., reduce output); 2. taking in more (i.e. increase input); or 3. reducing the cost of operations (i.e., improve what, when and  how output is produced)

Some want to reduce output by stopping or reducing what the Federal Government pays out as goods, services, benefits, entitlements, etc. to the public.  Some want to increase input by raising revenues coming into the government through taxes, fees, etc.

The above decisions on what the Federal Government produces (case 1 above) and how it is funded (case 2 above) is based on values, feelings, and beliefs, and the resulting politics and policies of government to balance capitalism and the commons, and the support for  independence, dependence, and interdependence across the public.  Elections and the resultant politicians decide on cases 1 and 2.  This is too ambiguous for rapid and long term deficit reduction.

This leaves case 3, improve operations of all Federally funded activities producing anything for anyone.

Laws are in place to enable and fund much of this Federal givernment improvement, with the responsibility for improving the operations of the Executive Branch assigned to the Management element of the Office of Management and Budget (OMB).  Not the Budget element, the Management element.  The Budget element of OMB is responsible for changing Executive Branch operations, structure, and resources to adjust to political decisions in cases 1 and 2.  The Management element of OMB is responsible for improving Executive Branch efficiency and effectiveness without regard to the politics of its inputs and outputs.

So, to reduce the Federal Deficit without regard to politics, improve the Management of the Executive Branch.

How to do this is my next topic.

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How competent are FedGov leaders and managers?

Thursday, August 9th, 2012

I’ve spent over three decades working for the US Federal Government, in many of its organizations, as both employee and contractor.  My overall assessment is, that while well intentioned, Federal leaders and managers are generally unable to achieve effective and efficient results for the US taxpayers.  This poor Federal performance shows up much more than in typical commercial and non-profit organizations, even with their weaknesses.

I’ll provide my rationale for this assessment in subsequent posts.

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Proposal to Deficit SuperCommitte on Reducing Federal Executive Branch’s Costs

Sunday, September 18th, 2011
I just posted, at http://deficitreduction.senate.gov/public/index.cfm/contact, the following proposal on reducing the cost of the Federal Executive Branch’s operations

I have worked for the Federal Government for 35 year, 10 years as an Army Officer, 10 Years in Civil Service, and 15 years as a government management consultant.  I have worked as a manager or analyst in all of these roles.


From my experience, I submit that the authority (by law) and ability (by regulation) to quickly and simply reduce the cost of the US Federal Executive Branch’s (FEB) annual operations and development of new capabilities by more than 50% annually, while increasing the quality and timeliness of its performance, is already present in the FEB.

* Note that “resolving complexity and diversity in science and society into a system of controlled order” is the definition of “management” from the 1963 “Encyclopedia of Management” (Heyel, Editor).  Or more simply – “management is the activity of continuously resolving natural disorder into intended order”.

* Also note that a useful definition for “enterprise” is: “an endeavor, such as an organization, and the collection of its value-chain participants or stakeholders”.  These value-chain participants are typically customers, suppliers, authorities, subordinates, outsources/partners, and the public.  So an enterprise is an endeavor within its broader context or situation.

* Another term relevant to this suggestion is the term “architecture”, which is: “the parts of a subject, the parts’ relationships to each other, and the attributes of the parts and relationships”  The parts are the “nouns” about a subject, the relationships are “verbs” about the subject’s parts, and the attributes are adjectives for nouns and adverbs for verbs.

* So, an “enterprise architecture” is “the parts, part relationships, and part and relationship attributes about an endeavor and its value-chain participants or stakeholders.”

* An “enterprise architecture” is the primary mechanism of “enterprise management”, because it identifies and keeps track of all of the current and intended parts of an enterprise, their relationships/configuration, and their attributes/details.

But the primary resource of the US Nation as an enterprise, under the responsibility of the US FEB and an enterprise, is not being effectively, efficiently, or responsively “managed”.  That primary resource is “Information”, and the FEB has specific responsibilities for Federal Information Resource Management (IRM) under the 1980 and 1995 Paperwork Reduction Acts (PRA).

The FEB also has responsibilities for using that information resource to improve the effectiveness, efficiency, security, productivity, capability, and performance of the FEB and the Nation (e.g., Internal Controls, Government Performance and Results Acts, Government Paperwork Elimination Act, Clinger-Cohen Act).

But if the information resource is not collected, organized, shared, maintained, or managed, then the benefits of the huge investments in creating that information (e.g. research, development, collection, analysis) are wasted – there is no true “management” of any endeavor within its broader enterprise without management of the full enterprise’s information.  Without IRM, there is no enterprise management – there is “enterprise muddle”.

Within the FEB, there is no collected inventory of the ever-present and evolving “disordered” information, nor is there an adaptive intended “ordered” collection of information, nor is there a comprehensive, cohesive, coherent, and consistent method of “resolving” information disorder into information order.  So the US FEB costs two to three times more per year to develop its capabilities and operate them than it should, for what it produces as goods, services, information products, benefits, entitlements, and other outputs and outcomes.

A primary mechanism to reduce the annual cost of the FEB and improve its quality and responsiveness, is to immediately and strongly enforce the IRM instructions in OMB Circulars A-123 (Federal Managers’ Responsibility for Internal Controls) and OMB Circulars A-130 (Management of Federal Information Resources).  Neither of these Circulars is broadly applied nor enforced in the FEB, from the White House downward, nor out to those organizations outside the FEB who receive Federal funding.

Responsible parties within the White House EOP have not established the necessary guidance and assessment criteria for effective and efficient IRM. Thus, there is no path by which the FEB may become a most effective and efficient organization (MEEO).  The primary operational component of the IRM mechanism is now called the Federal Enterprise Architecture (FEA), evolving since 1998 from the US CIO Council and then, since 2002, the OMB FEA Program Management Office.  Unfortunately, the original FEA guidance, and the newly evolving guidance, do not provide a mechanism for IRM for FEB missions, only for tying IT investment management to the FEB missions.  To be specific, the FEB is providing guidance on how to buy and control information technology, not on how to manage the FEB and thus Nation’s public-domain Information Resources.

To achieve MEEO for the FEB, through strong FEB IRM that benefits the Government and the Nation, the FEB needs to include the following IRM parts in integrated updates to its Circular A-123, Circular A-130, and OMB FEA Guidance:

1. Within six months, build and deploy a FEB-wide standard process for IRM by applying terminology management techniques in the sequence below.  FEB management depends on FEB IRM, and FEB IRM depends on FEB terminology management.

* Continuously discover and identify all FEB organization and FEB-relevant information content stores (structured, semi-structured, and unstructured).  This would be performed with appropriate security and privacy constraints increasingly supported by the FEA mechanism, which can increasingly provide role-based access control (RBAC), and attribute-based access control (ABAC) knowledge to enable key to lock control over who, with a RBAC/ABAC key, can see and do what with resources having a RBAC/ABAC lock.

* Continuously index all content stores

* Extract out the terms of each content item (e.g., the data in a form’s fields, a form’s design, a document, the properties of the document, a diagram, the properties of the diagram, a database row, the database’s design, an email, the properties of the email)

* Identify each term as a noun, verb, adjective or adverb within the content’s structure (e.g., a noun within a sentence phrase)

* Build a “Term Inventory” in a single distributed/virtual repository for the FEB enterprise, uniquely identifying each term with a “universally-unique ID” (UUID) (a standard IT method)

* Identify within a single FEB distributed/virtual repository, the direct associations between terms (e.g., noun-verb-noun, subject-predicate_verb_predicate-object, table-column-row, class-attribute-instance)

* Build a FEB “Term Dictionary” for the Feb enterprise, enabling capture of all definitions used for a term, and their sources.

* Build a FEB “Concept Inventory” by linking models of “direct associations” within content (e.g.,within a phrase or clause) out to the broader-context (e.g., a sentence, paragraph,section, document, folder, library)

** Define, at all levels of endeavor, all FEB “concepts of operations” or CONOPS models (e.g., using simple concept mapping tools)

** Define subsequent endeavor “process models” (using process modeling standards, tools, and a single distributedFEB process model repository)

** Define subsequent “product models” within the process models and process repository

** Define subsequent “product metadata models” within the process repository (i.e., product descriptive information) as standard conceptual data models – CDM, logical data models – LDM, physical data models – PDM, and during later database and software design, physical database schema – DBSchema.

** Define subsequent “process metadata models” within the process repository (i.e., as CDM, LDM, and PDM of process, and later, the DBSchema of databases and software)

** Define subsequent “knowledge models” (as ‘ontologies” or “architecture metamodels” within a single “distributed” FEB knowledge/architecture/ontology repository

** Implement “knowledge-bases” from ontologies, or the equivalent “architectures” from architecture metamodels

** Define subsequent “value-chains” (and thus the collective “value-lattice”) of the endeavor (as “axiologies”)

** Implement “value-chain processes” as the broader “enterprise” of the endeavor.

* Build a FEB “Taxonomy” of terms categorized into broader to narrower meaning (i.e., a class hierarchy having attribute inheritance), as a “controlled vocabulary” for the FEB endeavor and broader FEB enterprise

* Build a FEB “Thesaurus” of terms, displayed using the Taxonomy, showing synonyms (e.g., equivalent, acronym, alias, misspellings, variant spellings) and variants, as the mechanism for jargon and language translation across elements of the FEB enterprise, and identifying preferred FEB terms for vocabulary standardization.

2. Within one year of defining the above IRM process, implement it across all operating activities funded by the FEB.

3. Annually validate compliance with Circular A-123, Circular A-130, and OMB FEA/IRM before issuing each Agency’s budget.

The emphasis on having a single FEB repository in the process above, and its physical and virtual distribution, is because the current approach of letting each FEB activity operate with autonomy in its management of its portion of Federal and National information resources, has led to the current crisis in government costs, effectiveness, and responsiveness, and has directly contributed to the government’s past, current, and imminent economic, social, and defense challenges.

 

Executive Branch Needs to Follow Its Own Rules To Reduce Costs

Wednesday, September 14th, 2011

I’ve worked as a manager, analyst, and consultant in and for the US Federal Government for 35 years – 10 years in the military, 10 years as Civil Service, and 15 years as a contractor.

The cost of US government annual operations and capability development (e.g., software, system) can be quickly reduced by over 50% per year, while improving its products (e.g., goods, services, benefits, entitlements), product delivery, and operational performance, responsiveness, accountability, and appropriate transparency, if all activities of the Federal Executive Branch (FEB), including the OMB Director, are required to fully comply with the Paperwork Reduction Act (PRA) and OMB Circulars A-123 (Internal Controls – IC), and A-130 (Federal Information Resource Management-IRM). PRA legislates IRM, IRM is key to FEB improvement, and IRM depends on documented and transparent internal processes and controls.
See PRA, A-123, A-130
A-123 IC requires that all FEB managers, at all FEB levels, model their processes, and validate their control over their processes, products, and performance measures .  A-130 IRM depends on processes, products, and measurements being in place and governed, to enable organizing and sharing FEB information and knowledge, which is public-domain, appropriate to privacy and security criteria.
Dramatic and rapid FEB improvements, by fully implementing PRA, A-123 (IC), and A-130 (IRM), and then consistently and broadly checking agency compliance, can be accomplished fully within the President’s authority, for the entire FEB. Congress need do nothing, although increased GAO vigor in assessing A-123 and A-130 compliance will help drive their implementations.
These improvements can be achieved by having OMB do for all FEB operations what they did for IT Investments – simply don’t issue a FEB activity’s budget, at any level, for any item, until the manager of the activity validates to their supervisory chain that they have: modeled their operations, products, metrics ,and data with the BPMN V2 process-modeling standard with any needed extensions, and shared that model’s diagrams and data with their CIO.
 

Explanation of Management Consulting – Cross Posted

Tuesday, August 23rd, 2011

I posted the material below on one of my client’s websites, as well as the web site MeriTalk.com.  I’m receiving an Award tonight on a suggestion “Improving Results” in the Federal Government.

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I’ve seen many descriptions of management, and many definitions of a particular type of management (e.g., financial management), but no clear definitions of management itself.

In the late 1960′s, while in high school, I was doing research on managing a business, and I asked my teacher a simple question.  “What is management?”  I received a vague description that confused me, so I looked it up in several dictionaries, encyclopedias, business periodicals, etc., at my school and nearby university library.  No definitions of management, just descriptions.

So I asked the librarian for help, and she pointed out the 1963 “Encyclopedia of Management”.  I looked in it, but still found no specific defintion, but I did find a clause in a sentence that I took as a definition, and I have used that paraphrased clause as the definition of management since then.

A. Management is “…. is the resolution of complexity and diversity in science and society into a system of controlled order.”  I’ve elaborated on this definition quite a bit since then, as shown below.

B.  Management is the dynamic resolution of the evolving complexity and diversity of science, society, and perception into an adaptive system of controlled order.

C. Management is the continuous action of changing disorder to order.

D. Management is turning chaos into order.

I have elaborated more on this topic at  http://one-world-is.org/2008/02/24/management-definitions/.

If an internal Management Consultant or external/contracted Management Consulting firm provides services for their clients, then what is the definition of “Management Consulting”, and does it matter?

A definition of Consulting is:  “providing specialist advice: providing specialist advice to other people who work in the same field” (Encarta Online Dictionary).

So a Management Consultant provides specialized advice to Managers.  So we help Government Managers turn their chaos into order by giving the specialized advise on how to do just that, and we may also provide them management support in the subsequent operations to do it.  That means we help them:
◦identify and array the chaotic things,
◦offer advise on possible orderly states,
◦identify the changes that need to take place to achieve the selected orderly state,
◦perhaps help them in implementing the changes, and
◦perhaps adjusting all the above as the situation changes.

This sequence of activities is also known as:
◦Identify the As-Is (Current) Situation
◦Identify the To-Be (Intended Future, Target) State
◦Identify the Deficiencies, Overlaps, Gaps, and Shortcomings (DOGS) between the Current and Target state
◦Plan how to overcome (resolve) the DOGS
◦Implement the Plans
◦Monitor and Adjust the above as needed.

This is also what Enterprise Architects help Leaders and Managers do for their organization.  Further, an EA provides a coherent, cohesive, and congruent knowledge repository, with a record of the diverse and consistent parts of the enterprise, and a  transformation/change process.

The definitions of Managment and Consultant matters, because we are contracted to help our manager-clients reduce their day-to-day, and often long-lived, chaos into some form order, whether the shape of that order is known from the beginning of the SOW creation or not.

The client may specify the results they want in advance, but will typically change the expected results as the “resolution of chaos into order” progresses.  This is the basis of classic scope creep between the original SOW and what the client comes to expect over the life of the contract.

But then we must also “manage” that scope creep, by identifying the evolving complex and diverse expectations of the client (and their staff) and bringing those expectations into an approved new order, through a modification to the SOW.

So it’s management within management within management, “to infinity and beyond”!  Any lapse in management leads to more evolving disorder.  Sounds like a good justification to hire some good Management Consultants, as employees or contractors, for all of the client’s evolving complexity and diversity, and to keep management and management consulting going “to infinity and beyond”!

 

 

GEM-EMA Methodology Posted

Saturday, July 12th, 2008

One of the things I have seen over the years is tremendous inconsistency in the way supposedly unified organizations operate and share information. It is sometimes even worse than those organizations that were not even considering each other in their formation.

The boundaries to communication and cooperation that are put up for political and “fear” reasons costs the owners/citizens of those endeavors at least 60% of the annual cost of operations. Every action is start-stop-wait-restart that crosses any capability, resource, process, function, organization-unit, organization, or location boundary.

From my experience, I submit that these artificial boundaries/constraints are not technical, legal, or regulatory, they are caused by indifference, ignorance, fear, doubt, greed, lust for power, lust for control, etc., all human vices of the workers, supervisors, managers, executives, and boards performing their activities. In some ways, these vices are understandable as “defensive/security” actions against possible unseen threats, perceived risks, etc. But adequately shared and appropriately secured information flow to all the participants within and around an endeavor is the cure to that feared-risk.

There are hundreds, if not thousands of “methods/techniques/tools/notations” that claim to provide “enterprise-wide improvement”, but how can they do that if they only operate with a fragment of the enterprise, and with only a partial awareness of what the enterprise consists of and how all the pieces relate to each other. Some examples of these partial-enterprise improvement approaches are BPR, TQM, SixSigma, Lean, EA, Balanced Scorecard, CMMI, and SDLC. These efforts can heal a piece of the enterprise, but don’t see or care about the whole-enterprise – it is out of their “scope”. It seems only the Owners, Board, and Executives have the whole enterprise in their scope. All of the Managers, Supervisors, and Workers are forced to keep their nose to their functional/localized grindstone and not seek to better the whole enterprise – their operating environment.

An “enterprise architecture” (EA) can provide the “full awareness” needed for enterprise-wide or “whole-enterprise” improvement, BUT ONLY if it is built from the start, or extended, to encompass all enterprise requirements, for all resources, for all processes, for all functions, of all organization units, within all cooperating organizations, at all locations. Most EA approaches only consider IT requirements and IT resources, which are sub-sub-categories of materiel resources. These partial IT EA approaches do not address decision-making-requirements for HR, Finance, Logistics (Equipment, Supplies, Transportation, Energy, Services), Facilities, Contracts, and value-measurement and management, among the any diverse enterprise functions and external environmental issues.

GEM-EMA is the only publicly available whole-enterprise management approach, encompassing a whole-enterprise architecture available. GEM-EMA is intended to provide a means for all diverse organizations, staffs, programs, projects, and individual endeavors to be consistently identfied, informed, and engaged in dramatic management improvement. (e.g., reduce cost of value-stream, value-chain, and value-lattice operations by 40% or more, all with increased adaptability, responsiveness, quality, and timeliness)

I have posted my General Endeavor Management (GEM) methodology at the link shown, including my Enterprise Management Architecture (EMA) methodology with its Business Architecture, Data Architecture, Service Architecture, and Technology Architecture parts. It is public domain.